My machine will not turn on, what should I do?
If your machine will not power on, email a description of the problem to firstname.lastname@example.org along with your full name and shipping address, the model number on the bottom of the unit, and a copy of your sales receipt.
Why is it taking longer than usual to fill the Balloons?
If it is taking longer to fill bags there are three likely reasons: (1) The Dome Screen in the glass elbow adapter is clogged and needs to be cleaned or replaced. (2) It is time to replace the Balloon/bag. (3) The internal glass part (the Glass Heater Cover) has been accidentally cracked or broken, and air is escaping the air flow.