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There is an error code displayed on my machine, what should I do?
My machine will not turn on, what should I do?
Does the outside of the unit get hot.
Why is it taking longer than usual to fill the Balloons?
Can I operate the unit with or without the fan?
How strong are the Glass Parts.
Do you offer quantity discounts?
Can the blue base lights be turned off?
Does the product meet UL, CSA, CE Standards.
Will it work on 110/220V?


There is an error code displayed on my machine, what should I do?
If there is an error code displayed on your machine, email a digital photograph of the error code to service@arizer.com along with your full name and shipping address, the model number on the bottom of the unit, and a copy of your sales receipt.

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My machine will not turn on, what should I do?
If your machine will not power on, email a description of the problem to service@arizer.com along with your full name and shipping address, the model number on the bottom of the unit, and a copy of your sales receipt.

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Does the outside of the unit get hot.
It’s high grade dual wall stainless steel – cool to touch.

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Why is it taking longer than usual to fill the Balloons?
If it is taking longer to fill bags there are three likely reasons: (1) The Dome Screen in the glass elbow adapter is clogged and needs to be cleaned or replaced. (2) It is time to replace the Balloon/bag. (3) The internal glass part (the Glass Heater Cover) has been accidentally cracked or broken, and air is escaping the air flow.

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Can I operate the unit with or without the fan?
Yes, with the Fan Off, or On – settings 1,2 or 3.

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How strong are the Glass Parts.
The glass is the very strongest borosilicate glass available.

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Do you offer quantity discounts?
Yes, Please contact us with details at Arizer@eCraterMarketplace.com

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Can the blue base lights be turned off?
Yes, (it’s a good idea to turn off the light when using the battery)

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Does the product meet UL, CSA, CE Standards.
Yes.

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Will it work on 110/220V?
Yes, the power supply works on both 110/220V for worldwide use.

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Last Updated: 4 Jan 2013 09:39:39 PST home  |  about  |  terms  |  contact
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